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I've lost all my NitroPDF purchase information following a hard disk crash on my old laptop - can I get this information please?


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Good morning, I am a NitroPDF user and have been now for some time. Fairly recently I purchased the NitroPDF product on my older laptop, which had a complete failure of the hard disk. I tried to get the information back using a recovery tool, but this failed. I'm hoping that NitroPDF keeps this information and would send it to me to reenable me to commence using NitroPDF as a licensed user. I'm currently using the trial. Thank you for any help. Ian.

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  • Official Nitronaut

Hello @ifaith@iinet.net.au

Thank you for contacting us.

Unfortunately, I was unable to find a serial number using the email address that you provided. I will only be able to locate your serial number if you purchased Nitro Pro from our website. If you purchased Nitro Pro from our website please provide us with the following information so we can look up your account.

1.    First and last name of purchaser
2.    Email address used purchase Nitro
3.    Order reference number

I look forward to hearing back from you.

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