Jump to content

NitroPro 12 Crash

nicolas Boisselier

Recommended Posts

nicolas Boisselier


The icon is in the taskbar but nothing when you click on it (no ghost screen).
When I am over the icon, i see that the software is launched but the page is blank.
I checked the activation of the product with my serial (https://licenses.gonitro.com/prd/portal)

Serial Number 2******************
Version 12
Status Active
Number of Activations 0
Number of Activations Allowed 2

It says the product is not activated on any computer. So I try to activate but -24: Activation Error

I need some help please.

Link to comment
Share on other sites

  • Official Nitronaut

Hello @nicolas Boisselier

Thank you for your message - I can help you out.

We have upgraded our activation servers. Please install the latest Nitro Pro 12 update ( so you can reactivate successfully: 
x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

Then activate with your Nitro Pro 12 serial number.

Let me know if you require anything else.

Link to comment
Share on other sites

  • Official Nitronaut

Please double check, the version should be not

Link to comment
Share on other sites

nicolas Boisselier

I've test with new user account on the computer and Nitro is running without problem for this one !!!

I delete all appdata folders...

Always the same

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.