Jump to content

Trying to activate NitroPro 12 on new laptop as old laptop was damaged

Bryan Bates

Recommended Posts

Bryan Bates

I'm using the serial number.  I had started a "free trial" on my new laptop.  I'm concerned that maybe I have Version 12 on my old laptop and Version 13 on my new laptop (free trial).   I am happy to revert back to Version 12 but I'm not sure how to install a previous version on my new laptop.  Thank you for any help you can provide.

Link to comment
Share on other sites

Bryan Bates

When I enter the Serial number from my previous laptop, I'm getting a message saying that the Serial number "does not exist". 

Link to comment
Share on other sites

  • Official Nitronaut
Reymund Oyong

Greetings @Bryan Bates

Thank you for reaching out through our Community Forums!

In checking your email address, I can see that you have a version 12 license. 
You will need to uninstall Nitro PDF Pro 13 on your computer and then install Nitro PDF Pro 12 so you can successfully activate using your existing serial number. 

You can uninstall Nitro in Windows Control Panel > Programs and Features. After that, install Nitro PDF Pro 12 using the installer from the link below:
https://www.gonitro.com/product-details/downloads - please ensure to click the 'Download Nitro Pro 12' link.

Once Nitro PDF Pro 12 is installed, you should be able to activate it using your version 12 license. 

Kind regards, 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.