Graham LaCourt Posted May 18, 2023 Report Share Posted May 18, 2023 Received eMail announcing upgrade, but site will not accept my v.13 activation code. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 18, 2023 Official Nitronaut Report Share Posted May 18, 2023 Hello @Graham LaCourt Thank you for posting on our Community Forums! Please send me the serial number you are trying to upgrade to v14 so I can check this for you. Link to comment Share on other sites More sharing options...
Harold Long Posted May 18, 2023 Report Share Posted May 18, 2023 (edited) I too received an email offering an upgrage to V14 as I have V13. I enter my serial number both with and without the dashes. I click on upgrade and nothing happens until finally it says make on post on the forum! I've never had a piece of software from any company cause such problems. Yes, I like Nitro and I use it often. I don't know what the price for an upgrade is nor do I know why it won't accept serial number. If I start up the program and look to see what the serial number is it only shows the first four digits (indicates the version of what you have). It's a good thing I keep my serial number in a separate secure database. Mine is supposed to be *** I'd appreciate some help with this matter. NitroPro is a super piece of software. I'm not even sure when I first purchased it but I'm guessing six years, crap, didn't note the date! Edited May 19, 2023 by Leslie V Deleted Confidential Information (Serial Number) Link to comment Share on other sites More sharing options...
Graham LaCourt Posted May 19, 2023 Author Report Share Posted May 19, 2023 (edited) **** Edited May 19, 2023 by Leslie V Deleted Confidential Information (Serial Number) Link to comment Share on other sites More sharing options...
Robert Berce Posted May 19, 2023 Report Share Posted May 19, 2023 HI, I have received eMail announcing upgrade NitroPro v.14, but site will not accept my v.13 activation code. Shall I send you activation code for review? Is it safe to send it via this message? Regards - Robert Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 19, 2023 Official Nitronaut Report Share Posted May 19, 2023 18 hours ago, Harold Long said: I too received an email offering an upgrage to V14 as I have V13. I enter my serial number both with and without the dashes. I click on upgrade and nothing happens until finally it says make on post on the forum! I've never had a piece of software from any company cause such problems. Yes, I like Nitro and I use it often. I don't know what the price for an upgrade is nor do I know why it won't accept serial number. If I start up the program and look to see what the serial number is it only shows the first four digits (indicates the version of what you have). It's a good thing I keep my serial number in a separate secure database. Mine is supposed to be *** I'd appreciate some help with this matter. NitroPro is a super piece of software. I'm not even sure when I first purchased it but I'm guessing six years, crap, didn't note the date! Hi @Harold Long We are sorry that you faced an issue while entering your serial number for the upgrade. We have made the necessary adjustments on our side. Kindly try upgrading again using the provided link: https://gonitro.com/support/upgrade Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 19, 2023 Official Nitronaut Report Share Posted May 19, 2023 12 hours ago, Graham LaCourt said: **** Hi @Graham LaCourt Please retry the upgrade by clicking on the provided link: https://gonitro.com/support/upgrade Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 19, 2023 Official Nitronaut Report Share Posted May 19, 2023 8 hours ago, Robert Berce said: HI, I have received eMail announcing upgrade NitroPro v.14, but site will not accept my v.13 activation code. Shall I send you activation code for review? Is it safe to send it via this message? Regards - Robert Hi @Robert Berce Thanks for reaching out to us! Please send me your serial number so I can check. I cannot locate it using the email address that you provided. I look forward to your response. Link to comment Share on other sites More sharing options...
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