We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

[Laura Rowan]

???

[Reymund Oyong]

Greetings @Laura Rowan

Thank you for reaching out through our Community Forums!

I understand that you are receiving this error message in our Upgrade Portal.
Could you please provide the serial number that you would like to upgrade to version 14?

Kind regards, 

[Laura Rowan]

504***************

Edited May 20, 2023 by Reymund Oyong
Hide Serial number

[Reymund Oyong]

Hi @Laura Rowan

I have taken the necessary adjustment to ensure that you can start the upgrade process for this serial number.
Could you please visit our Upgrade Portal again and try to upgrade this license?

Kind regards,

[Laura Rowan]

Now I'm getting this message: You’re eligible for a discounted upgrade to the newest version of Nitro Pro.

 

You don't honor your promotions now?  How do I attached the  email off I was sent and then my reciept???? 

I shouldn't have to jump through hoops to get what was promised of your craptasktic program 😡

[Reymund Oyong]

Hi @Laura Rowan

Could you please try to access again the Upgrade Portal and then upgrade your license? 

Kind regards, 

[Laura Rowan]

It finally worked. Thank you!