Geoffrey Williams Posted May 18, 2023 Report Share Posted May 18, 2023 (edited) Hi, Got the "...the New Nitro PDF Pro 14 is here!" email today. But when I click on the Upgrade Now button and enter my serial number (as given in the Cleverbridge order Reference #32******* - 11/04/2022) I get the following message: "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue." This is the post... any help appreciated. Geoffrey Williams Edited May 19, 2023 by Reymund Oyong Hide confidential details Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 19, 2023 Official Nitronaut Report Share Posted May 19, 2023 Greetings @Geoffrey Williams Thank you for reaching out through our Community Forums! Could you please access again the Upgrade Portal and attempt to upgrade your serial number? If you are still receiving the same message, please provide the serial number that you are trying to upgrade to version 14. Kind regards, Link to comment Share on other sites More sharing options...
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