Want to upgrade but was given a serial number of 504966XXXXXXXXXXXX by support and it does not work. please help me get the upgrade.

[Leon Katz]

My name is Leon Katz, email ******@leonkatz.com  or  ****@creobrokers.com .  i have current version of Nitro Pro which i purchased.  I want to get the free upgrade.  I put in the serial number which i have on my program that was given to me by support and it does not work.  Please help me to get the upgrade and fix my serial number.

Thank you,

Leon Katz

504966XXXXXXXXXXXX

Edited May 19 by Reymund Oyong
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[Leon Katz]

i hope to get a response.  I was told to do a post here to get help.

[Reymund Oyong]

Greetings @Leon Katz

Thank you for reaching out through our Community Forums!

The details of the license we found under your email address ******@leonkatz.com have been sent here via direct message.
Please check on it and use that serial number if you would like to upgrade to version 14 through our Upgrade Portal.

Kind regards,