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Eligible for Free upgrade v13 to v14 not working

William Andrews

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William Andrews

I had VIP access until it was no longer available,  In 2022.

I was told that I was eligible for a free upgrade to v14 when it comes out.

entering my serial Number, the web site shows that I am only eligible for a discounted upgrade

Nitro Support Case - 00299426 - Nitro -

Bill A

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Reymund Oyong

Greetings @William Andrews

Thank you for reaching out through our Community Forums!

A support case will be created on your behalf to discuss and assist with your upgrade concerns. 
Kindly wait for the support case to be created then send your upgrade follow-ups through that ticket. 

Thank you for your patience in this matter. 

Kind regards, 

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