Greg Smith Posted May 18, 2023 Report Share Posted May 18, 2023 I still have an issue. doesn't recognize my serial number. About in 13 does not show full serial number (shows xxxxx). I got serial number from original 13 email and entered that (no dashes as on email). Did not recognize. added dashes in format per your help page. Still did not recognize. 1 Link to comment Share on other sites More sharing options...
Greg Smith Posted May 18, 2023 Author Report Share Posted May 18, 2023 Tried serial number from email (no dashes), didn't work. Tried serial number adding dashes using format from your help page, didn't work. 1 Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 19, 2023 Official Nitronaut Report Share Posted May 19, 2023 (edited) Greetings @Greg Smith Thank you for reaching out through our Community Forums! I apologize if you are receiving an error when attempting to upgrade your license to version 14 through our Upgrade Portal. Would you be so kind to provide the serial number so we can check its status and eligibility for the upgrade? Kind regards, Edited May 19, 2023 by Reymund Oyong Link to comment Share on other sites More sharing options...
Greg Smith Posted May 22, 2023 Author Report Share Posted May 22, 2023 Sent message directly to Reymund Link to comment Share on other sites More sharing options...
Greg Smith Posted May 23, 2023 Author Report Share Posted May 23, 2023 (edited) Trying again. Sent a message to Reymund but I guess moderator will keep this SN from being published. 504*************** Edited May 24, 2023 by Reymund Oyong Hide Serial number Link to comment Share on other sites More sharing options...
Greg Smith Posted May 24, 2023 Author Report Share Posted May 24, 2023 I'm pinging again since it's been over a day since I first sent my serial number direct and 24 hours since I updated here. Note: I upgraded to 13 because your emails promised free upgrade to 14. Seems like this process has failed miserably. Not only was 14 not imminent, but you seem to have purposely made the upgrade process painful. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 24, 2023 Official Nitronaut Report Share Posted May 24, 2023 (edited) Greetings @Greg Smith I apologize for the delay as we are currently experiencing a high volume of incoming posts and support tickets. Rest assured, our team is working diligently to address all the requests and concerns to the best of our abilities. I have taken the necessary adjustment to ensure that you can proceed with upgrading your version 13 license to 14. However, the upgrade offered for this serial number is at a discounted price and not free due to the inactive/expired Product Updates. A support case will be created on your behalf to further discuss your upgrade options. Kindly wait for the support case to be created. Kind regards, Edited May 24, 2023 by Reymund Oyong Link to comment Share on other sites More sharing options...
Greg Smith Posted May 24, 2023 Author Report Share Posted May 24, 2023 Waiting for support case to be generated. Should not be a thing. I am entitled to the upgrade because of the email that caused me to upgrade to 13. Here is the specific text from that email received on Feb 10, 2022: We know you love your version of Nitro PDF Pro, but we really think you’re going to love the new version of Nitro PDF Pro more. To help with the change, we’re offering you 30% off a Nitro upgrade package & a free upgrade to Nitro PDF Pro 14 upon its release. For the price of a single upgrade, you'll receive: - An upgrade to the latest version of Nitro PDF Pro - Unlimited product updates for the next year: This allows you to enjoy Nitro’s newest features, improvements, and security updates as soon as their released. - A complimentary upgrade to the newest release of Nitro PDF Pro coming later this year. - All the killer new features and improvements we’ve been building over the past 2 years. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 24, 2023 Official Nitronaut Report Share Posted May 24, 2023 Hi @Greg Smith We kindly request that you direct any follow-ups or additional questions to the support ticket. This will ensure that we can provide a proper and timely response to your inquiries. Thank you, Link to comment Share on other sites More sharing options...
Omar Barrientos Posted May 25, 2023 Report Share Posted May 25, 2023 I have a consult, well two, 1. I bought two licenses, the begining of this month may-11, of Nitro Pro 13 (perpetual) and some days later you released an update Nitro Pro 14, can I update to this new version? I tried using the same serial number that I bought but doesnt works. 2. I have an issue, when I try to print to pdf a file with Portrait & Landscape in same document, all is printing in landscape, is any way to chagne that? Thanks in advance. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 28, 2023 Official Nitronaut Report Share Posted May 28, 2023 Hi @Omar Barrientos 1. You can upgrade your Nitro Pro 13 serial numbers to version 14 here: https://gonitro.com/support/upgrade 2. Unfortunately, printing mixed orientation pages in a single PDF document can be challenging since PDF files typically require a consistent page orientation throughout. Instead of using the print-to-PDF function, you can explore the "Create PDF" tool available in the Home tab of Nitro. This tool offers more flexibility and control over the PDF creation process. Please let us know if you have any questions. Link to comment Share on other sites More sharing options...
Omar Barrientos Posted May 29, 2023 Report Share Posted May 29, 2023 Hi, @Leslie V Thanks for the response, the upgrade generate a cost or discount of 50% of total cost, is not attractive, I bought my license a little bit days before released the upgrade to 14, I thinked could be free. About printing mixing orientation, I have using some years ago, in my previous job, with version (13.58....) never had this problem. Thanks. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 31, 2023 Official Nitronaut Report Share Posted May 31, 2023 Hello @Omar Barrientos You are eligible for the free upgrade to version 14 since you purchased version 13 very close to the release date of Nitro PDF Pro 14. Please upgrade here, by entering your serial numbers one at a time: https://gonitro.com/support/upgrade Link to comment Share on other sites More sharing options...
Omar Barrientos Posted May 31, 2023 Report Share Posted May 31, 2023 Hi, @Leslie V Thank very much, I appreciate your consideration about it. Link to comment Share on other sites More sharing options...
Gero Buhmann Posted June 1, 2023 Report Share Posted June 1, 2023 Hi Forum, I have the same Problem. I wanted to update to Version 14 and my Serialnumber wasn't recognized. Can you please help me? Greeting Gero Link to comment Share on other sites More sharing options...
Mark Poole Posted June 1, 2023 Report Share Posted June 1, 2023 Same issue, unable to do upgrade with my version 13 license number. Pretty frustrating when you put existing customers to this extra effort just to give you more money. Link to comment Share on other sites More sharing options...
Leon Nieuwenhuizen Posted June 2, 2023 Report Share Posted June 2, 2023 I entered my serial number of my version 13 and it is saying that it is unable to validate my serial number Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 2, 2023 Official Nitronaut Report Share Posted June 2, 2023 Greetings @Gero Buhmann Thank you for reaching out through our Community Forums! I have taken the necessary adjustment to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal. Please access the Upgrade Portal and then try to upgrade your serial number. Kind regards, Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 2, 2023 Official Nitronaut Report Share Posted June 2, 2023 Greetings @Mark Poole Thank you for reaching out through our Community Forums! I have also taken the necessary adjustment so you can upgrade your version 13 license to version 14. Please access our Upgrade Portal and then try to upgrade your serial number. Kind regards, Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 2, 2023 Official Nitronaut Report Share Posted June 2, 2023 Greetings @Leon Nieuwenhuizen Thank you for reaching out through our Community Forums! I have sent you a direct message regarding the details of your upgrade options. Kind regards, Link to comment Share on other sites More sharing options...
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