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Free upgrade that isn't free

Richard Fairly

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Richard Fairly

I received an unsolicited email from teamnitro@gonitro.com that informed me I qualified for a free upgrade to Nitro PDF Pro 14. It included a button to click to claim the free upgrade.

I clicked the button and entered my serial number in the field. The shopping cart that appeared showed that I would be charged $96 for the free upgrade. That doesn't seem reasonable, and I'm hoping that Team Nitro can clarify the situation. By the way, I just purchased Nitro PDF Pro last month, and I am surprised that I would be asked to make an additional hefty payment to receive the first upgrade.

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  • Official Nitronaut
Reymund Oyong

Greetings @Richard Fairly

Thank you for reaching out through our Community Forums!

May I request for the serial number that you would like to upgrade to version 13?
Also, would it be possible to save a copy of the email and then send it here so we can review and investigate?

Kind regards, 

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