Activation Ver 12

[Ryan Johnson]

I have four licences for Ver 12, we have just upgraded our computers is there a way of getting the install of Ver 12, or do we need to purchase new licences for Ver 14

[Leslie V]

Hello @Ryan Johnson

Thank you for your message - I can help you out.

We have upgraded our activation servers. Please install the latest Nitro Pro 12 update (12.16.9.574) so you can reactivate successfully: 
x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

Then activate with your Nitro Pro 12 serial number.

I hope this helps. Let me know if you require anything else.
 

[Ryan Johnson]

I have downloaded and installed the version on my new PC when I try to activate it say encoutnered issue Click manual , it then leads in a circle and I am still unable to activate.  The lience shows it has two activations available.

[Leslie V]

Hello @Ryan Johnson

I am unable to find four Nitro Pro 12 licenses purchased using your email address.

Please send me your serial number so I can check. 

I look forward to your response.
 

[Sarah Potter]

Similarly I have a licence with 2 activations available but i am unable to activate on my new laptop even though I've done the deactivation.

I can't seem to raise a ticket, I just get in a loop of checking my serial number but then not being able to activate.

Thanks

[Leslie V]

Hello @Sarah Potter

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.