Your system fails to recognize my Nitro PDF Pro 13 Serial Number / I can't upgrade to Nitro PDF Pro 14

[Yu-Ning Chang]

Hi,

My Nitro PDF Pro 13 serial number is ********.  It's the right number and the right format. ( My copy of Nitro PDF 13 was upgraded from 12)

How can I upgrade to Nitro PDF Pro 14?

Will Chang

Edited May 19 by Leslie V
Deleted Confidential Information (Serial Number)

[Leslie V]

Hi Will,

We regret any inconvenience caused due to the error you experienced while entering your serial number for the upgrade. We have taken the required steps to rectify the issue. Please make another attempt at upgrading by accessing the following link: https://gonitro.com/support/upgrade