Lavrentios Spanos Posted May 19, 2023 Report Share Posted May 19, 2023 Hello, Trying to upgrade my nitro pro version 13 to the new 14 my serial 504xxxxxxxxxxxxxxx is not recognized. As you can see my serial has no dashes... Where shall I put them? Also I noticed that many others have the same problem. What should I do? I have the original mail sent from you when I purchase the software. Looking forward to hearing from you. e-mail: athina_sa@yahoo.gr Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 19, 2023 Official Nitronaut Report Share Posted May 19, 2023 Hello @Lavrentios Spanos We regret any inconvenience caused due to the error you experienced while entering your serial number for the upgrade. We have taken the required steps to rectify the issue. Please make another attempt at upgrading by accessing the following link: https://gonitro.com/support/upgrade Link to comment Share on other sites More sharing options...
Lavrentios Spanos Posted May 20, 2023 Author Report Share Posted May 20, 2023 Hello again. Thank you very much for your response to my querries. But I would like to inform you that I was told by your system that I am eligible from free upgrade when it comes available when I purchased the 13 version... Now the system says that I have to pay for the 14 upgrade... Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 20, 2023 Official Nitronaut Report Share Posted May 20, 2023 Hi @Lavrentios Spanos Can you kindly try again now? Link to comment Share on other sites More sharing options...
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