Upgrade to v14 failing: "unable to validate serial number"

[Adam Phillips]

I'm attempting to upgrade to v14 and my serial is not recognised on the support/upgrade page with the following message:

Quote

We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

However, my serial works to activate v13 and elsewhere on the website

Edited May 20 by Adam Phillips

[Leslie V]

Hello @Adam Phillips

We are sorry that you faced an issue while entering your serial number for the upgrade. We have made the necessary adjustments on our side. Kindly try upgrading again using the provided link: https://gonitro.com/support/upgrade