Activation blocked by Brother app

[wfeldberg]

Hi.  I just purchased NitroPro 14 and I'm unable to activate it.  I get a message that I need to close an application before proceeding.  The application cited is Brother Control Center.  Any suggestions?  I can see nothing on my Brother app that's actually open.  Thanks.

 

[Leslie V]

Hello @wfeldberg

Thanks for contacting Nitro!

Sorry to hear that you are having this problem with the Brother Control Center conflict.
The Brother Control Center is still holding a directory open that Nitro needs access to when installing.

I have some steps that I would like you to try:

Please open the Windows Task Manager with the shortcut CTRL + SHIFT + ESCAPE
When you have the console running > click on the Processes tab > look for BrCtrlCntr.exe > select it > click the End Process button.

After that go down to the System Tray (where the clock is, down the bottom right of your screen) and expand the icons to see the programs running.
If you can find Brother Control Center running there as well, please close it.

Now try to install Nitro again.

Please let me know how that goes.