Billy Bennett Posted May 20, 2023 Report Share Posted May 20, 2023 (edited) The system is failing to recognize my serial # ******** therefore it is not allowing the upgrade. Please assist Edited May 21, 2023 by Leslie V Deleted Confidential Information (Serial Number) Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 21, 2023 Official Nitronaut Report Share Posted May 21, 2023 Hello @Billy Bennett We apologize for any trouble you experienced when entering your serial number for the upgrade. We have addressed the issue and made the required changes. Kindly try the upgrade again using the provided link: https://gonitro.com/support/upgrade Link to comment Share on other sites More sharing options...
Dee Chaffen Posted May 21, 2023 Report Share Posted May 21, 2023 Hi Leslie, I am having the same issue, even with the link you have supplied. Could you please assist? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 24, 2023 Official Nitronaut Report Share Posted May 24, 2023 Hi @Dee Chaffen Please try upgrading again here: https://gonitro.com/support/upgrade Link to comment Share on other sites More sharing options...
Dee Chaffen Posted June 5, 2023 Report Share Posted June 5, 2023 Thanks Leslie, Computer has died before I could deactivate Nitro. Now I need to find a download for V13 !! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 7, 2023 Official Nitronaut Report Share Posted June 7, 2023 Hello @Dee Chaffen You can get it from here: https://www.gonitro.com/nps/product-details/downloads Link to comment Share on other sites More sharing options...
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