jeff steil Posted May 21, 2023 Report Share Posted May 21, 2023 This deactivation happens like once every year or so. When I launched my Nitro Pro the other day It's stating (Expired Trial). When I attempt to reactive it, I get an error stating my "serial number does not exist". I've been a paying subscriber to Nitro Pro for about 8 years now and have periodically paid for new version releases over the years. I'm currently running version 13.33.2.645. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 21, 2023 Official Nitronaut Report Share Posted May 21, 2023 Hi @jeff steil Thank you for reaching out to us through our Community Forums! I sent you a direct message with your version 13 serial number. The error message means that the serial number you are trying to activate is for a different version of Nitro Pro. Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
jeff steil Posted May 21, 2023 Author Report Share Posted May 21, 2023 Hey Leslie, I figured it out. I was using an older S/N but found my current S/N from when I purchased NP rev 13 last year. Thanks! Link to comment Share on other sites More sharing options...
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