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Serial Number not recognised

James Flaherty

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James Flaherty


I am trying to activate Nitro Pro on a new lap top. I have a 504 serial number.

When I try to activate I get a serial number not recognised message.

Additonally when I use the find license tool, my status is active and I have 2 available activiations.

Any ideas?

Many thanks


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  • Official Nitronaut

Hi @James Flaherty

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.

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