Ann Edelstein Posted May 21 Report Share Posted May 21 I too am experiencing the same problem. My serial number is not being recognized for the upgrade. Link to comment Share on other sites More sharing options...
Ann Edelstein Posted May 21 Author Report Share Posted May 21 This link does not work either. Link to comment Share on other sites More sharing options...
Ann Edelstein Posted May 21 Author Report Share Posted May 21 I am experiencing the same problem with my serial number not being recognized for the upgrade. I'm currently running version 13.22.0.414. Additional comments in other postings recommending using https://gonitro.com/support/upgrade This link does not work either. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 22 Official Nitronaut Report Share Posted May 22 Greetings @Ann Edelstein Thank you for reaching out through our Community Forums! I have made minor changes to your account to ensure you can upgrade your serial number to version 14 through our online Upgrade Portal. If you still cannot proceed with the upgrade, please provide the serial number you want to upgrade. Kind regards, Link to comment Share on other sites More sharing options...
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