TED MIDDLETON Posted May 21, 2023 Report Share Posted May 21, 2023 I've deactivated my license on an old device but the activation code/serial number on my new device (actaully 2 of them) returns a message "The serial number entered does not exist". Yet the same code/serial number reports that the status is active and that there are zero current activations. How to fix? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 22, 2023 Official Nitronaut Report Share Posted May 22, 2023 Greetings @TED MIDDLETON Thank you for reaching out through our Community Forums! When accessing the activation portal to check the license, please make sure to take note of the version specified, as that is the version you should install on your computer. The version 13 and 14 installers are located from the link below:https://www.gonitro.com/product-details/downloads If you have a version 12 license, you can download the installer from the link below: 32bit - http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 64bit - http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Once the correct version is installed, please try to activate it using your existing license. Kind regards, Link to comment Share on other sites More sharing options...
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