Serial number

[Sean McPoland]

Nope - doesn't work for me...

My serial starts 504963xxxxxxxxxxxx

Note there are no hypens in this serial number - I've added them but still get an error 

[Reymund Oyong]

Greetings @Sean McPoland

Thank you for reaching out through our Community Forums!

I have taken some minor changes on your account to ensure you can upgrade your serial number to version 14.
Please try again to upgrade and if you still receive the same message, kindly provide the full details of your serial number. 

Kind regards,

[Sean McPoland]

Now I'm getting this message: You’re eligible for a discounted upgrade to the newest version of Nitro Pro.

I upgraded to 14 from 13 months ago...

504***************

The worst way of upgrading ever!!!

 

You don't honor your promotions now?  How do I attached the  email off I was sent and then my reciept???? 

I shouldn't have to jump through hoops to get what was promised of your craptasktic program 😡

Edited May 24, 2023 by Reymund Oyong
Hide Serial number

[Reymund Oyong]

Hi @Sean McPoland,

The upgrade offered for your serial number is at a discounted price due to the inactive/expired Product Updates.
An active 'Product Updates' provides the eligibility for a free upgrade.

A support case will be created on your behalf to further discuss your upgrade options. Kindly wait for the support case to be created. 

Kind regards,