Stefan Aeschbach Posted May 23, 2023 Report Share Posted May 23, 2023 (edited) Cleverbridge Referenznummer: 36******* I bought the product with a one year-upgarde-warantie but the upgrade process doesn't work ! Please, send me an email so that I can deliver you the license number. By the way, the support process is not really helpful. I only wanted to contact the support team by email! 😞 Edited May 24, 2023 by Reymund Oyong Hide sensitive information Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 24, 2023 Official Nitronaut Report Share Posted May 24, 2023 Greetings @Stefan Aeschbach Thank you for reaching out through our Community Forums! I have taken the necessary adjustment to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal. Please visit our Upgrade Portal at https://www.gonitro.com/support/upgrade then upgrade your version 13 license. Kind regards, Link to comment Share on other sites More sharing options...
DElmendorf Posted May 24, 2023 Report Share Posted May 24, 2023 (edited) I purchased Nitro Pro 13 March 2022, Cleverbridge ref # 32*******, I am trying to upgrade but says my serial number is invalid. I prefer an email contact rather than monitoring this forum. Edited May 24, 2023 by Reymund Oyong Hide Serial number Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 24, 2023 Official Nitronaut Report Share Posted May 24, 2023 Greetings @DElmendorf Thank you for reaching out through our Community Forums! Unfortunately, our Community Forums do not have the option to forward or send updates through email. A user will need to login in order to check the forum post updates. Regarding the upgrade, I have taken the necessary adjustment to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal. Please access again our Upgrade Portal and then proceed with upgrading your license. Kind regards, Link to comment Share on other sites More sharing options...
Stefan Aeschbach Posted May 25, 2023 Author Report Share Posted May 25, 2023 15 hours ago, Reymund Oyong said: Greetings @Stefan Aeschbach Thank you for reaching out through our Community Forums! I have taken the necessary adjustment to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal. Please visit our Upgrade Portal at https://www.gonitro.com/support/upgrade then upgrade your version 13 license. Kind regards, Thank you, Reymund-- it worked! Link to comment Share on other sites More sharing options...
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