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Nitro is crashing when editing all pdf file

Shabin Suresh

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Shabin Suresh


Hi Team,

when we are editing all types of pdf files, nitro is crashing. We uninstalled Antivirus and checked windows the same issue happens. We have two pc facing the same problem. Kindly help to resolve this.


Edited by Reymund Oyong
Replaced provided URL https://we.tl/t-MIOQCEn3j7 with Screenshot
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  • 2 weeks later...
  • Official Nitronaut
Reymund Oyong

Greetings @Brian Dyck @Shabin Suresh

Thank you for reaching out through our Community Forums!

I would like to know if there is a fixed pattern when the application crashes. 

Does the application launch properly without opening a document? 
What kind of edit and modification are applied to the document before it proceeds with the crash report?
Is this happening to all of the PDF documents? 

Lastly, what is the version and build of Nitro PDF Pro? This can be located when you open Nitro then navigate to the Help tab > About Nitro Pro. 

Kind regards,

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