Charlotte Ross Posted May 24, 2023 Report Share Posted May 24, 2023 Hi there, I am trying to activate but apparently the serial number doesn't exist. The device serial number is 0F00LKN22443BF if that helps. I can post the serial number I have if need be, I think it may need to be disabled on my old device and reactivated here. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 24, 2023 Official Nitronaut Report Share Posted May 24, 2023 Greetings @Charlotte Ross Thank you for reaching out through our Community Forums! I understand that you are experiencing an issue with the software's activation. Please provide the following details for further investigation: 1. The serial number that you are using to activate the software. 2. The version and build of your Nitro PDF Pro installation. This can be located when you open Nitro PDF Pro and then navigate to the Help tab > About Nitro Pro. Kind regards, Link to comment Share on other sites More sharing options...
Charlotte Ross Posted May 28, 2023 Author Report Share Posted May 28, 2023 (edited) Hi, This is for PDF Pro version 13. The serial number I have been provided is 234***************. This is for a user Trent George. We are trying to license it but it seems to not be accepted. Let me know if you need anything else Edited May 29, 2023 by Reymund Oyong Hide Serial number Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 29, 2023 Official Nitronaut Report Share Posted May 29, 2023 Hi @Charlotte Ross The provided serial number is a version 12 license and it can only activate a Nitro PDF Pro 12 installation. To activate using this serial number, uninstall version 13 then install Nitro PDF Pro 12 using the installer from the link below: 32bit - http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 64bit - http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Kind regards, Link to comment Share on other sites More sharing options...
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