Unable to print from Nitro PDF Pro 13

[Mark Slauenwhite]

Hello all. I have had Nitro Pro PDF Pro for about 8 months and loved it. However, I am now unable to print any document from Nitro. I can print from all other apps on my computer, except Nitro. When I hit print, I see the progress bar window, but then it goes away after about 3 seconds, and nothing prints. Please Help! Thank you.

[Reymund Oyong]

Greetings @Mark Slauenwhite

Thank you for reaching out through our Community Forums!

Please try performing a clean uninstall using our cleanup tool then reinstall Nitro PDF Pro 13 then observe if the printing issue persists.
I have outlined the steps below:

1. Download the Nitro cleanup tool from the link below:
https://downloads.gonitro.com/professional_14.3.1.193/install-cleanup/install-cleanup.zip 

Please note that customized stamps will be removed since this tool will remove all traces of Nitro. If you have customized stamps, please refer to the link below about how to transfer/backup stamps: 

https://kb.gonitro.com/knowledgebase#/search/stamps/000004509 

Skip this part and move to the next step if you do not have any customized stamps.

2. Extract the cleanup utility then run the cleanup tool by double-clicking nitro-cleanup.vbs. Please be aware that a command window will appear during the cleanup process.
3. After the cleanup, restart the computer. 
4. Download and install Nitro PDF Pro 13 using the MSI installer below:

64bit - https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x64.msi 
32bit - https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x86.msi

5. Once Nitro PDF Pro 13.70.2.40 is installed, launch the software then navigate to the Help tab > About Nitro Pro > Activate. Enter your version 13 license then click Activate.

Kind regards,