Allan Lubitz Posted May 22 Report Share Posted May 22 (edited) Same problem for me. Purchased both Version 13 and 14. Tried upgrading to 14 but got error message ...unable to verify serial number. My serial number is 504***************. Would appreciate your help, thanks! Edited May 24 by Reymund Oyong Hide Serial number Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 24 Official Nitronaut Report Share Posted May 24 Greetings @Allan Lubitz Thank you for reaching out through our Community Forums! I have taken the necessary adjustment to ensure that you can proceed with upgrading your existing license which ends with 147 to version 14 through the Upgrade Portal. Please access the Upgrade Portal then try to upgrade your serial number. Kind regards, Link to comment Share on other sites More sharing options...
James Lester Posted May 24 Report Share Posted May 24 is there a upgrade price for upgarding to 14 for existing 13 users or is it the full price Link to comment Share on other sites More sharing options...
Allan Lubitz Posted May 24 Author Report Share Posted May 24 (edited) I paid for versions 13 and 14 of Nitro Pro last year. I received the upgrade notification and tried the link but it gave me an error message about the S/N. My serial number is 504***************. I would appreciate your help. Please block out my S/N and email. Thanks! Allan alubitz****@yahoo.com Edited May 24 by Reymund Oyong Hide confidential details Link to comment Share on other sites More sharing options...
Allan Lubitz Posted May 24 Author Report Share Posted May 24 Hi Reymund, The upgrade link now works but it is prompting me to pay $89.99 for the upgrade. My purchase was based on an offer that was specifically for version 13 and 14, but I did not receive the version 14 link until after the 1-year anniversary of my purchase. Can you fix it so I can get the upgrade that was promised without additional cost? Allan Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 24 Official Nitronaut Report Share Posted May 24 Greetings @James Lester Thank you for reaching out through our Community Forums! Upon checking, the Nitro PDF Pro license is at $179.99 USD while the upgrade from an existing license is at $89.99 USD. Kind regards, Link to comment Share on other sites More sharing options...
Allan Lubitz Posted May 24 Author Report Share Posted May 24 Here is the offer letter I received from Sarah Ewing, Nitro Marketing Director: Hey Allan, Your version of Nitro PDF Pro is good, but the latest version of Nitro PDF Pro is GREAT (and always getting better). You can do even more things to make your documents smarter, faster and more efficient. It may even be more fun. To sweeten the reward, we’re offering you 30% off a Nitro upgrade package & a free upgrade to Nitro PDF Pro 14 upon its release. For the price of a single upgrade, you’ll receive: The latest version of Nitro PDF Pro, including all the new features we’ve built over the past 2 years Unlimited product updates for the next year, so you can continue to enjoy all of Nitro’s newest features as soon as they are released A complimentary upgrade to the newest release of Nitro PDF Pro coming later this year Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted May 24 Official Nitronaut Report Share Posted May 24 Hi @Allan Lubitz The free upgrade is given to the non-expired and active Product Updates. Your serial number was offered with a discounted upgrade price and not free due to inactive/expired Product Updates. A support case will be created on your behalf to further discuss your upgrade options. Kindly wait for the support case to be created. Kind regards, Link to comment Share on other sites More sharing options...
James Lester Posted May 25 Report Share Posted May 25 Is there a link where I can upgrade from an existing license please thank you Link to comment Share on other sites More sharing options...
Allan Lubitz Posted May 26 Author Report Share Posted May 26 Reymund, when will the support case be created? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted Monday at 07:22 PM Official Nitronaut Report Share Posted Monday at 07:22 PM Hi @James Lester The upgrade can be processed through our Upgrade Portal at https://www.gonitro.com/support/upgrade To upgrade, enter your existing serial number then click 'Get Upgrade'. Once the upgrade process is finished, you will be provided with a license for version 14. Make sure to utilize this license to activate your installation of Nitro PDF Pro 14. Kind regards, Link to comment Share on other sites More sharing options...
Harold Tynes Posted Tuesday at 06:05 PM Report Share Posted Tuesday at 06:05 PM (edited) I am unable to complete my upgrade. My serial number is 504*************** Received this message. We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. Please advise next steps. Edited Wednesday at 02:51 PM by Reymund Oyong Hide Serial number Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted Wednesday at 02:52 PM Official Nitronaut Report Share Posted Wednesday at 02:52 PM Greetings @Harold Tynes Thank you for reaching out through our Community Forums! I have taken the necessary adjustment to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal. Please access the Upgrade Portal then try to upgrade your serial number. Kind regards, Link to comment Share on other sites More sharing options...
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