Free upgrade to Nitro Pro 14 fails

[William Agar]

I have two licenses that will not upgrade to Nitro Pro 14 by using your upgrade website;

xxxxxxxxx923554 which was purchased 7/29/21 and xxxxxxxxxx874484 which was purchased on 2/10/22 both via Cleverbridge for $89.99 each. Transaction and Invoice numbers are available if needed and a secure method is provided to send them to you.

Your help would  be greatly appreciated

William Agar

[Reymund Oyong]

Greetings @William Agar

Thank you for reaching out through our Community Forums!

I have taken the necessary adjustment to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal. 
Please access again our Upgrade Portal and try to upgrade these serial numbers. 

Kind regards,

[William Agar]

Please try again. I am supposed to be getting free upgrades to version 14, but when I tried the Upgrade Portal after getting your message, Both licenses were only offered upgrades for $89.99 each?

[Leslie V]

Hello William,

Your serial number purchased in February 2022 was purchased with the Product Updates add-on. This is eligible for the free upgrade.

However, the other key purchased in July 2021 does not have this add-on, so the discounted upgrade price will apply.

Please let us know if you have any questions.