Jump to content

Not able to upgrade to Nitro version 14

Michael Keller

Recommended Posts

Michael Keller

My upgrade now will be accepted at the upgrade price.  Except I upgraded from the sales email from 2.17.2022 from Sarah Ewing marking manager that said "To sweeten the reward, we’re offering you 30% off a Nitro upgrade package & a free upgrade to Nitro PDF Pro 14 upon its release."  So while I appreciate support getting the key squared away, that is not what the deal was.  I have a copy of my email and the receipts.  Please enable my 13 key for a free upgrade. Thank you.

Link to comment
Share on other sites

  • Official Nitronaut
Reymund Oyong

Greetings @Michael Keller

Thank you for reaching out through our Community Forums!

The upgrade offered to your version 13 serial number is at a discounted price and not free due to the inactive/expired Product Updates. 
A support case will be created on your behalf to further discuss your upgrade options. Kindly wait for the support case to be created. 

Kind regards, 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.