Not able to upgrade to Nitro version 14

[Rex McKellar]

I am also having a problem to upgrade to Nitro 14, my serial number is 504***************

I upgraded to Nitro 13 with the express purpose of being able to upgrade to Nitro 14 when it became available

Edited May 24 by Reymund Oyong
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[Reymund Oyong]

Greetings @Rex McKellar

Thank you for reaching out through our Community Forums!

I have taken the necessary adjustment to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal. 
Please access again our Upgrade Portal and upgrade your existing version 13 license. 

Kind regards, 

[Rex McKellar]

I get this error message when I attempt to upgrade

 

The serial number does not exist

Click "Back" and make sure you haven entered the serial number correctly.

 

Serial number is: 504***************

Thanks for any assistance.

I have downloaded version 14 and now it is counting down the number of free trial days.

Edited Monday at 06:15 PM by Reymund Oyong
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[Rex McKellar]

I have un-installed Nitro 14 and re-installed Nitro 13 and then gone to upgrade. It is asking for a fee. I purchased an upgrade to Nitro 13 with the promise that I would get a complimentary upgrade to Nitro 14  

Buy One get one free.

How do I go about this offer of this upgrade.

Regards

[Reymund Oyong]

Hi @Rex McKellar

Please allow me to create a support ticket to further discuss your upgrade to version 14 options. 
Kindly wait for the support ticket then send there your updates and follow-ups. Thank you for your patience and understanding in this matter.

Kind regards,