Trial install wiped out my paid version

[Ali Boutaleb]

I had Nitro 11 and wanted to try the new version. Nitro 14 trial won't uninstall in windows and my old version is gone. I'm not able to afford the pricing on the new version and now I don't have my old version. 

[Leslie V]

Hello @Ali Boutaleb

Thank you for posting on our Community Forums!

We recommend to upgrade to our latest version, V14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13.

Please do the following:

1. Download our latest Clean Up utility to remove all traces of Nitro from your computer: https://www.gonitro.com/support/tools/cleanup-utility-list
2. Extract the utility to the desktop (it doesn't properly run from within the zip)
3. Run the utility (NOTE: This will remove any custom signatures / stamps. Let me know if these need to be backed up)
4. Reboot

You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number.

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi
 
Please let us know if you have any questions