Also having trouble activiating my lic on new computer

[Robert Cooling]

I have been unable to activate my lic after getting my new computer. 

[Leslie V]

Hello @Robert Cooling

Thank you for your message - I can help you out.

Can you please let me know what error message you're getting? A screenshot will be very helpful.

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V14, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number. 

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi
 
Please let us know if you have any questions.

[Robert Cooling]

-24 activation error

[Robert Cooling]

i got it thanks