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Unable to upgrade

R Koehn

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I have clicked the link from an email to upgrade. I am using v13x. When I put in my serial number, I am told that my serial number is not recognized. I have gone through something similar in the past and it is getting kind of annoying, especially since everything on the Nitro website is done through a community forum, not by servicing an account. Maybe it would be good to put some thought into changing the Nitro website in the future.

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Reymund Oyong

Greetings @R Koehn

Thank you for reaching out through our Community Forums!

Could you please confirm if you are trying to upgrade your serial number that ends with 2790?
If so, I have taken the necessary adjustment to ensure that you can proceed with upgrading this existing license to version 14 through the Upgrade Portal.

If you are trying to upgrade a different serial number, please provide it here so we can check the details on our end. 

Kind regards, 

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