Jodie Pagan Posted May 29, 2023 Report Share Posted May 29, 2023 Hi have multiple licenses for vaious members of my team.. Some of them have access to NitroSign whilst others are showing they need to pay for a subscription... Link to comment Share on other sites More sharing options...
Jodie Pagan Posted May 30, 2023 Author Report Share Posted May 30, 2023 23 hours ago, Jodie Pagan said: Hi have multiple licenses for vaious members of my team.. Some of them have access to NitroSign whilst others are showing they need to pay for a subscription... Can anyone tell me why this is and how correct the issue. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 2, 2023 Official Nitronaut Report Share Posted June 2, 2023 Greetings @Jodie Pagan Thank you for reaching out through our Community Forums! Could you please provide the Nitro PDF Pro serial number of the users who are also using Nitro Sign, specifically those who are receiving a message about the subscription? Kind regards, Link to comment Share on other sites More sharing options...
Jodie Pagan Posted June 8, 2023 Author Report Share Posted June 8, 2023 (edited) Hi Reymund below are all of the serial number i have on file 50494************* 50497************* 50490************* 50498************* 50493************* 50497************* I ended up paying for the essentials package for serial number 50497************* i'm also wondering how i access the Nitro Admin Portal - when i try and log in it asks me to contact my administrator.. which should be me Edited June 20, 2023 by Reymund Oyong Hide Serial number Link to comment Share on other sites More sharing options...
Jodie Pagan Posted July 24, 2023 Author Report Share Posted July 24, 2023 Hi, It has been over a month since I have been in contact for support.... have you been able to answer my query? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted July 30, 2023 Official Nitronaut Report Share Posted July 30, 2023 Greetings @Jodie Pagan My sincere apologies for the delay in getting back to you. In checking the provided serial numbers, I can see that they are all Nitro PDF Pro single-user licenses that were purchased online. Please be aware that Nitro PDF Pro and Nitro Sign are two different services with separate licensing. Nitro PDF Pro (activated via serial number) is the application you install on a Windows machine to create/edit a PDF document, while Nitro Sign (activated through subscription) is an online e-signature solution through the web. Nitro provides a 14-day trial (after sign-up) so users can experience the e-signing feature of Nitro Sign. When the Nitro Sign trial period is expired, you may purchase a subscription to continue with the features of Nitro Sign Essentials. Regarding the Nitro Admin Portal, please note that this is only available on Nitro Productivity Suite Team or Enterprise licenses. Below is a link about what is Nitro Admin.https://kb.gonitro.com/knowledgebase#/answers/Account Portal/000004578 Kind regards, Link to comment Share on other sites More sharing options...
Jodie Pagan Posted July 31, 2023 Author Report Share Posted July 31, 2023 Thanks Reymund, Is there a way to transfer all of the current serial numbers to either " Productivity Suite Team" or to an Enterprise license? Or do I need to set up all new licenses and serial numbers? Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now