Sarah Nonis Posted May 31, 2023 Report Share Posted May 31, 2023 Hello- my coworker just purchased Nitro Pro, and has tried several times to reset her password so she can log into the program, however she is not receiving an email to do so- she has also submitted a support ticket but no one has answered- can someone please respond with instructions to this post? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 2, 2023 Official Nitronaut Report Share Posted June 2, 2023 Hello @Sarah Nonis Please send me the email address so I can check this for you. Link to comment Share on other sites More sharing options...
John Whetsel Posted June 2, 2023 Report Share Posted June 2, 2023 (edited) My email and serial number is not recognized as I try to upgrade to Nitro 14. j***********t 50***********72 Edited June 7, 2023 by Leslie V Deleted Confidential Information Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 7, 2023 Official Nitronaut Report Share Posted June 7, 2023 Hello @John Whetsel I have made the necessary changes so that the upgrade will go through. To upgrade to version 14, kindly visit the following web page:https://www.gonitro.com/pro/upgrade Please let me know how that goes. Link to comment Share on other sites More sharing options...
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