Serial Number Needed for Upgrade to V14

[Bruce Sohn]

I am on V13 Serial # **************

The upgrade site was not able to locate it.

Please check.

Thank you.

Edited June 2, 2023 by Leslie V
Deleted Confidential Information

[Leslie V]

Hello @Bruce Sohn,

So sorry to hear you are getting this issue. We are investigating this and we'll get back to you as soon as there is an update.

[Bruce Sohn]

Any update on this? I can't upgrade until I have this resolved. Might there be a workaround you can provide?

[Leslie V]

Hello @Bruce Sohn

Please try upgrading again here: https://gonitro.com/support/upgrade

[Bruce Sohn]

This site did work for me this time.

However, now I need a copy of a receipt. I keep getting emails with just my license number. I tried contacting Cleverbridge but they only send more emails with my license number. I need a true receipt for reimbursement (date, product, price, payment made).

Not understanding why this simple request seems to be so problematic. I would think you would automatically send a receipt to anyone who buys something. It is annoying to ask in the first place.

 

Thanks for your assistance.

[Leslie V]

Hello @Bruce Sohn

The upgrade to version 14 was free of charge. There was no payment made for this transaction.

[James Edgar]

Have 13  Licence #**** not recognised on upgrade page

Edited June 12, 2023 by Leslie V
Deleted Confidential Information (Serial Number)

[Leslie V]

Hello @James Edgar

Please try upgrading your serial number again here: https://gonitro.com/support/upgrade