Bruce Sohn Posted June 1 Report Share Posted June 1 (edited) I am on V13 Serial # ************** The upgrade site was not able to locate it. Please check. Thank you. Edited June 2 by Leslie V Deleted Confidential Information 1 Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 2 Official Nitronaut Report Share Posted June 2 Hello @Bruce Sohn, So sorry to hear you are getting this issue. We are investigating this and we'll get back to you as soon as there is an update. Link to comment Share on other sites More sharing options...
Bruce Sohn Posted June 9 Author Report Share Posted June 9 Any update on this? I can't upgrade until I have this resolved. Might there be a workaround you can provide? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 9 Official Nitronaut Report Share Posted June 9 Hello @Bruce Sohn Please try upgrading again here: https://gonitro.com/support/upgrade Link to comment Share on other sites More sharing options...
Bruce Sohn Posted June 11 Author Report Share Posted June 11 This site did work for me this time. However, now I need a copy of a receipt. I keep getting emails with just my license number. I tried contacting Cleverbridge but they only send more emails with my license number. I need a true receipt for reimbursement (date, product, price, payment made). Not understanding why this simple request seems to be so problematic. I would think you would automatically send a receipt to anyone who buys something. It is annoying to ask in the first place. Thanks for your assistance. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 11 Official Nitronaut Report Share Posted June 11 Hello @Bruce Sohn The upgrade to version 14 was free of charge. There was no payment made for this transaction. Link to comment Share on other sites More sharing options...
James Edgar Posted June 11 Report Share Posted June 11 (edited) Have 13 Licence #**** not recognised on upgrade page Edited June 12 by Leslie V Deleted Confidential Information (Serial Number) Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 12 Official Nitronaut Report Share Posted June 12 Hello @James Edgar Please try upgrading your serial number again here: https://gonitro.com/support/upgrade Link to comment Share on other sites More sharing options...
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