Ronald Randall Posted June 1 Report Share Posted June 1 (edited) I am trying to upgrade to 14 but I cannot find the correct serial number for my existing 13.70.4.50 My present product shows serial number 504921XXXXXXXXXXXX and the email from Cleverbridge/Nitro Software shows a serial number of 504*************** Edited June 2 by Reymund Oyong Hide Serial number Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 2 Official Nitronaut Report Share Posted June 2 Greetings @Ronald Randall Thank you for reaching out through our Community Forums! I have taken the necessary adjustment to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal. Please access again our Upgrade Portal and then try to upgrade that serial number. Kind regards, Link to comment Share on other sites More sharing options...
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