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unable to install v.14 and alreeady paid for it.

Roy Ray

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Roy Ray

When I try to install it it tells me to close a Brother printer file which I have uninstalled. I have shut my computer down and it still gives me the same error. I am desprate for any help.


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Reymund Oyong

Greetings @Roy Ray

Thank you for reaching out through our Community Forums!

In checking your serial number, I can see a recent activation that went successful.
Could you please confirm if you were able to install Nitro PDF Pro 14 and successfully activated it using your version 14 license?

If the installation error message persists, please try to install Nitro PDF Pro 14 using the MSI installer (download link below):


Kind regards,

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