Kaj Linden Posted June 2, 2023 Report Share Posted June 2, 2023 (edited) I believe that I am eligible for an upgrade, Is there a problem? My serial no 504*************** Regards, Kaj Linden Edited June 3, 2023 by Reymund Oyong Hide Serial number Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 3, 2023 Official Nitronaut Report Share Posted June 3, 2023 Greetings @Kaj Linden Thank you for reaching out through our Community Forums! I have sent you a direct message regarding your upgrade options to version 14. Kind regards, Link to comment Share on other sites More sharing options...
Kaj Linden Posted June 4, 2023 Author Report Share Posted June 4, 2023 Now it's working. I tried previously use the activation code on version 13. It did not work -obviously. My mistake. Sorry Link to comment Share on other sites More sharing options...
Igor Fes Posted June 7, 2023 Report Share Posted June 7, 2023 (edited) Hello, I want to upgrade my old Nitro (9.5.3.8) from the dead desktop, serial number 5708************** to the new one. Please assist. Best wishes Edited June 8, 2023 by Reymund Oyong Hide Serial number Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 8, 2023 Official Nitronaut Report Share Posted June 8, 2023 Greetings @Igor Fes Thank you for reaching out through our Community Forums! In checking your serial number, it seems that it is not based on the format of the serial number that we support for the upgrade. You can verify the validity of the license through our license portal at https://licenses.gonitro.com/prd/portal I recommend reaching out to the store where you purchased the license for any assistance. Kind regards, Link to comment Share on other sites More sharing options...
Leianne O'Connor Posted June 8, 2023 Report Share Posted June 8, 2023 (edited) Hello, This is my serial # 504***************. I had to reinstall Nitro Pro on my laptop due to a hard drive wipe. I have version 13.15.1.282 on my PC but the IT team wants me to use the newer version on my laptop. For activation, I need a new serial #. Thanks. Edited June 12, 2023 by Reymund Oyong Hide Serial number Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 12, 2023 Official Nitronaut Report Share Posted June 12, 2023 Greetings @Leianne O'Connor Thank you for reaching out through our Community Forums! You can continue to use your existing serial number (version 13) as long as you will install Nitro PDF Pro 13. The latest build for this version can be found from the link below:https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 13' link. If you would like to use the latest version, Nitro PDF Pro 14, you will need to upgrade your license to version 14. You can upgrade your license with a discounted upgrade price through our Upgrade page at https://www.gonitro.com/support/upgrade After the upgrade, you will receive a new serial number (version 14) which will enable you to activate Nitro PDF Pro 14. Kind regards, Link to comment Share on other sites More sharing options...
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