Update for Nitro PRO 14 Not Working

[Mariana González]

Hi @Reymund Oyong

Same problem as many others.

My serial number is not recognised for ver14 upgrade.

 504***************

 

Could you help me, please.

Edited June 6 by Reymund Oyong
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[Reymund Oyong]

Greetings @Mariana González

Thank you for reaching out through our Community Forums!

In checking your serial number, I can see that it is eligible for a discount when upgrading to version 14.
Please go to https://www.gonitro.com/support/upgrade then enter your serial number. When you click 'Get Upgrade' you should receive the message 'You’re eligible for a discounted upgrade to the newest version of Nitro Pro.'  

Here's a screenshot of the Upgrade portal using your serial number:

 

Kind regards,

[Philippe Vézina]

Hi, I have the same issue. When I enter my serial number (234***-******-******) and I proceed to check out (from same page as your screenshot), I only get the upgrade to the version 13 and not version 14.

Edited June 12 by Reymund Oyong
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[Reymund Oyong]

Greetings @Philippe Vézina

Thank you for reaching out through our Community Forums!

All eligible serial numbers for an upgrade in our Upgrade Portal will be upgraded to version 14. 
The link to our Upgrade Portal is https://www.gonitro.com/support/upgrade

Kind regards,