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Crashing Constantly - won't even open

Nancy Marsh

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Nancy Marsh

Nitro Pro 13 - worked fine until a couple of days ago. Now it crashes when I open it, when I try to open a PDF.

Reinstalling did no good. Useless after less than 1 year on version 13. 

Customer support is non-existent now, very disappointing. We've used Nitro Pro since version 8 - never an issue. 

No way I'll upgrade to 14 based on what I'm reading in this community support area.  What are the chances of a resolution? Perhaps a REFUND???

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  • Official Nitronaut
Leslie V

Hello @Nancy Marsh

We apologize for the crashing issues you are experiencing. To assist you better, please provide the following information:

- Any crash reports? Kindly share a screenshot if available.
- Are the crashing issues specific to certain files or occurring with all files?
- Could you please describe your workflow in detail, step by step, so we can try to reproduce the problem?
- If possible, please provide us with sample files for testing purposes.
- Additionally, it would be helpful if you could share a video or relevant screenshots to help us understand your process and the issue.

Thank you, and we eagerly await your response.

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