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Password not working

Cindy Ishikawa

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Cindy Ishikawa

I am writing on behalf of a co-worker because she cannot sign-in.  She signed-up for the 14 day free trial.  It expired.  She then tried to purchase Nitro Sign Essentials but it didn't work.  She then deleted her trial account.  She then signed-up for a new trial account.  She was asked to reset her password and received confirmation that this was successful but her password doesn't work.  Can someone help with this?

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Reymund Oyong

Greetings @Cindy Ishikawa

Thank you for reaching out through our Community Forums!

Please note that we have already responded to the support case you submitted for this issue. 
Kindly send your updates and follow-ups through the support ticket. 

Kind regards, 

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