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Geoff Yeatman
Posted

Hi, I have switched to a new computer and now can't find my serial number.

It is a mutli-device licence but I can only see the 1st 6 digits on the other computer which is activated.

Can you please assist?

  • Official Nitronaut
Reymund Oyong
Posted

Greetings @Geoff Yeatman

Thank you for reaching out through our Community Forums!

Could you please provide the details of the license you see in the application? 
I understand that you only see the first 6 digits, but this information may help me locate the complete serial number. 

Kind regards,

Geoff Yeatman
Posted

Hi,

 

The serial number as shown in on my activated version is: 504977XXXXXXXXXXXX

Geoff Yeatman
Posted

Can someone please reply to my comment?

  • Official Nitronaut
Reymund Oyong
Posted

Hi @Geoff Yeatman

I do apologize for the delay.

The details of the license we found under your email address, which matches the given serial number, have been sent here via direct message.
Please check on it including the steps to activate using your serial number. 

Kind regards, 

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