Cannot print Nitro Pro 13

[lucasefuller@gmail.com]

I can't print from Chrome to PDF using Nitro Pro 13.  I have installed new version 13.70 today and still doesn't work.  Files sit in print queue endlessly with "Sent to printer" shown.

[lucasefuller@gmail.com]

Nor can I print from 

15 hours ago, lucasefuller@gmail.com said:

I can't print from Chrome to PDF using Nitro Pro 13.  I have installed new version 13.70 today and still doesn't work.  Files sit in print queue endlessly with "Sent to printer" shown.

Nor can I print from Word or Excel to PDF with Nitro Pro 13.

[Reymund Oyong]

Greetings @lucasefuller@gmail.com

Thank you for reaching out through our Community Forums!

Nitro PDF Pro uses the Nitro PDF Creator when converting a document to PDF.  If printing and converting to PDF are not working, please try reinstalling the virtual printer. 
Here are the steps:

1. Go to the installation directory of Nitro PDF Pro. Example: C:\Program Files\Nitro\Pro\13

2. Look for NitroPDFSupportTools.exe then open it.
3. In the Support Tools window, go to the PDF Creation tab.
4. Click the Nitro PDF Creator button. This will reinstall the Nitro PDF Creator on the computer. 
Please note that this tool needs administrator rights. When prompted, click 'Yes' and then follow steps 1 to 4. 

When done, a window with the message 'Installation of the printer driver was successful' will appear. Click Ok then close the Support Tools window. 

After completing these steps, please check if Nitro PDF Creator is listed as one of the available printers in Windows' Printers & Scanners. If so, try to print to PDF using the Nitro PDF Creator printer. 

Kind regards,

[lucasefuller@gmail.com]

I have done as suggested and successfully reinstalled NitroPDFCreator printer, but my test print job is stuck in the print queue as before.  No change.

[lucasefuller@gmail.com]

Hello, can I have some help here please?

 

[lucasefuller@gmail.com]

Bump

[Reymund Oyong]

Hi @lucasefuller@gmail.com

Please try performing a clean uninstall using our cleanup tool then reinstall Nitro PDF Pro 13.
I have outlined the steps below:

1. Download the Nitro cleanup tool from the link below:
https://downloads.gonitro.com/professional_14.3.1.193/install-cleanup/install-cleanup.zip 

Please note that customized stamps will be removed since this tool will remove all traces of Nitro. If you have customized stamps, please refer to the link below about how to transfer/backup stamps: 

https://kb.gonitro.com/knowledgebase#/search/stamps/000004509 

Skip this part and move to the next step if you do not have any customized stamps.

2. Extract the cleanup utility then run the cleanup tool by double-clicking nitro-cleanup.vbs. Please be aware that a command window will appear during the cleanup process.
3. After the cleanup, restart the computer. 
4. Download and install Nitro PDF Pro 13 using the MSI installer below:

64bit - https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x64.msi 
32bit - https://downloads.gonitro.com/professional_13.70.2.40/en/retail/nitro_pro13_ba_x86.msi

5. Once Nitro PDF Pro 13.70.2.40 is installed, launch the software then navigate to the Help tab > About Nitro Pro > Activate. Enter your version 13 license then click Activate.

Please check if the printing issue persists after completing the cleanup and re-installation. 

Kind regards, 

[lucasefuller@gmail.com]

That fixed it.  Thank you. But 8 days later.  Next time I'm not going to bother with support, I'll move.