LouiseDonohue Posted June 13, 2023 Report Share Posted June 13, 2023 I have deactivated my licence on an old laptop and there are no active devices on my license record but I can still not activate license on my new laptop. Please help Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 14, 2023 Official Nitronaut Report Share Posted June 14, 2023 (edited) Greetings @LouiseDonohue Thank you for reaching out through our Community Forums! Activation issues will likely occur if the version of the license does not match the version of the Nitro PDF Pro on the machine. Example: If you own a version 13 license, you should install Nitro PDF Pro 13 so you could successfully activate it. Using our License Portal, please check the version of your serial number. Once verified, check the version of the software that is installed on your computer, this can be located when you open Nitro PDF Pro and then navigate to the Help tab > About Nitro Pro. If the version of the software does not match the license, please uninstall then install the correct version. The Nitro PDF Pro installer can be located from the link below:https://www.gonitro.com/product-details/downloads Kind regards, Edited July 4, 2023 by Reymund Oyong Link to comment Share on other sites More sharing options...
LouiseDonohue Posted June 28, 2023 Author Report Share Posted June 28, 2023 Hi, that’s so helpful and it worked! Thank you very much Kind Regards Louise Link to comment Share on other sites More sharing options...
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