David Robson Posted June 13, 2023 Report Share Posted June 13, 2023 (edited) I as many have mentioned on this forum received the email to upgrade. The lookup tool doesn't recognize my v 13 serial number 504*************** I would appreciate further guidance. Thanks David Edited June 14, 2023 by Reymund Oyong Hide Serial number Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 14, 2023 Official Nitronaut Report Share Posted June 14, 2023 Greetings @David Robson Thank you for reaching out through our Community Forums! I have taken the necessary adjustment to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal. Please access again our Upgrade page and then try to upgrade your serial number. Kind regards, Link to comment Share on other sites More sharing options...
Ed Rachynski Posted June 14, 2023 Report Share Posted June 14, 2023 When I enter my serial number for Nitro Pro 13.70.4.50 I get a response that my serial number could not be validated. How do I proceed to get the upgrade to version 14? Link to comment Share on other sites More sharing options...
David Robson Posted June 15, 2023 Author Report Share Posted June 15, 2023 I was able to enter the serial number. When I get to the update options it looks like the regular price not an upgrade price. It quoted me $179.99? Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 15, 2023 Official Nitronaut Report Share Posted June 15, 2023 Greetings @Ed Rachynski Thank you for reaching out through our Community Forums! Could you please confirm if the not validated message you get is from the Upgrade portal? If so, would you be so kind to provide the serial number that you would like to upgrade to version 14? Kind regards, Link to comment Share on other sites More sharing options...
Ed Rachynski Posted June 16, 2023 Report Share Posted June 16, 2023 (edited) Yes, I went to the Upgrade Portal under Support and the screen shows the heading Upgrade to Nitro Pro 14. My serial number is 504************** Edited June 20, 2023 by Reymund Oyong Hide Serial number Link to comment Share on other sites More sharing options...
ETO Amatasia Posted June 19, 2023 Report Share Posted June 19, 2023 Also having problems getting the upgrade - when I enter my serial I get the following message "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue." Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 20, 2023 Official Nitronaut Report Share Posted June 20, 2023 Hi @David Robson Could you please confirm if you are getting the same upgrade price when using a different browser, or browser running in Incognito (for Google Chrome) or InPrivate (for MS Edge) mode? If so, may I request for a screenshot? Kindly provide again the complete serial number as I have already hidden it after approving the post. Thank you very much! Link to comment Share on other sites More sharing options...
ETO Amatasia Posted June 20, 2023 Report Share Posted June 20, 2023 Good morning, none of my serial numbers are being recognised, can you help? Reluctant to post my serial numbers on a public forum. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 20, 2023 Official Nitronaut Report Share Posted June 20, 2023 Greetings @Ed Rachynski I have taken the necessary adjustment to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal. Please access again our Upgrade page and then try to upgrade your serial number. Kind regards, Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 20, 2023 Official Nitronaut Report Share Posted June 20, 2023 Greetings @ETO Amatasia Thank you for reaching out through our Community Forums! Could you please provide the serial number that you would like to upgrade to version 14? Kind regards, Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 20, 2023 Official Nitronaut Report Share Posted June 20, 2023 Hi @ETO Amatasia 1 hour ago, ETO Amatasia said: Good morning, none of my serial numbers are being recognised, can you help? Reluctant to post my serial numbers on a public forum. Please note that all posts are hidden before they get approved. You can send here the serial number then we will hide it before approving your post. Kind regards, Link to comment Share on other sites More sharing options...
ETO Amatasia Posted June 20, 2023 Report Share Posted June 20, 2023 (edited) Hi Reymund, thanks for replying - the serial numbers are as follows: 5049************** 5049************** 5049************** 5049************** 5049************** 5049************** 5049************** Cheers, Jamie Edited June 26, 2023 by Reymund Oyong Hide serial numbers Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted June 26, 2023 Official Nitronaut Report Share Posted June 26, 2023 Greetings @ETO Amatasia I have taken the necessary adjustment to ensure that you can proceed with upgrading your existing licenses to version 14 through the Upgrade Portal. Please access again our Upgrade page and then try to upgrade your serial number. Kind regards, Link to comment Share on other sites More sharing options...
Josh Belcher Posted June 26, 2023 Report Share Posted June 26, 2023 (edited) Hello, For weeks now I have been having issues with editing doc's I can log into the portal fine, but the software itself does not recognize my S/N. I keep trying to submit tickets for hours and it goes nowhere. This is unacceptable. Over the years features have disappeared or require a corporate plan which is not even available to me since I don't have 10+ Users. Now I have been dealing with this for at least a month. Can you fix my SN? Your Serial Number: 5049************** Edited July 4, 2023 by Reymund Oyong Hide Serial number Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted July 4, 2023 Official Nitronaut Report Share Posted July 4, 2023 Greetings @Josh Belcher Thank you for reaching out through our Community Forums! The activation issue will likely occur if the version of the license does not match the version of the application that you would like to activate. Please ensure that you have Nitro PDF Pro 13 so you can successfully activate using your existing serial number. To check the version, launch Nitro PDF Pro then navigate to the Help tab > About Nitro Pro. If the version is not Nitro Pro 13.x.x.x, please uninstall and then install version 13 using the installer from the link below:https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 13' link. Once the correct version is installed, you should be able to proceed with activating the application using your existing serial number. You can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the serial number then click Activate. Kind regards, Link to comment Share on other sites More sharing options...
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