i cant deaktivate version 12 Error Message -24 Aktivation Error

[Thomas Maly]

i am trying to install version 12 on my new worksation and to deaktivate the serial nbr. on thre old one. 

Error Message -24 Aktivation Error on th e old aand new machine. Serial Nbr. for 12.1  is **

Edited June 19, 2023 by Leslie V
Deleted Confidential Information

[Leslie V]

Hello @Thomas Maly

The set of numbers you provided is not a valid serial number for version 12. It should start with the numbers 234-----.

Unfortunately I was not able to find your account records.
If you purchased Nitro Pro from our website, please provide us with the following information so we can look up your account.

1. First and last name of purchaser 
2. Email address used purchase Nitro (I was unable to find anything using the email you are using)
3. Order reference number (I suggest you search through your email for 'cleverbridge', our online merchant)

Looking forward to hearing back from you.