Reset laptop trying to activate Nitro. Get "The Serial number entered does not exist"

[luismiguelroca@yahoo.com]

Using my original serial number

[Leslie V]

Hello @luismiguelroca@yahoo.com

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Baxel Consultores]

Hi. I have the same problem. Can you help me?

[Leslie V]

Hi @Baxel Consultores

Thanks for your message - I'm happy to assist you.

You purchased a Nitro Pro 13 serial number. The error message means that the serial number you are trying to activate is for a different version of Nitro PDF Pro.

Your serial number is for Nitro PDF Pro 13, please uninstall what you have and get the correct version 13 installer from the page below:
https://www.gonitro.com/nps/product-details/downloads

After installation, activate with your version 13 serial number.

Please let me know how that goes.