Alexander Gillespie Posted June 17, 2023 Report Share Posted June 17, 2023 My installation of Nitro Pro 13 reverted to "expired trial" status and when I try to activate using my serial number (or the serial number provided through the activation support tab) it says that serial number does not exist. It also says I have no installations when I have been using it for years. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 19, 2023 Official Nitronaut Report Share Posted June 19, 2023 Hello @Alexander Gillespie Thank you for reaching out to us through our Community Forums! I sent you a direct message with your serial number. That error message you are getting means that the serial number you are trying to activate is for a different version of Nitro PDF Pro. Your serial number is for Nitro PDF Pro 13, please uninstall what you have and get the correct version 13 installer from the page below:https://www.gonitro.com/nps/product-details/downloads After installation, activate with your serial number. Please let me know how that goes. Link to comment Share on other sites More sharing options...
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