Cant save PDF's in shared-folder

[irit carmi-levy]

Hello,

Im trying to save pdf to a shared-folder after signing it and getting this  "The Document \\something\..\..\test.pdf Could not be saved. Please contact Nitro Support for assistance Error code: 0x400D04C8"

I tried to reinstall/repair

Locally the pdf saves fine 

[irit carmi-levy]

We have purchased NitroPro 14. The application does not allow to save signed files to network or Roaming profile folder on our file server.

our IT has checked it is not issue on our side. Acrobat pro saves files just fine to same location.

Error: 0x400D04C8

 

Edited July 2, 2023 by irit carmi-levy

[Reymund Oyong]

Greetings @irit carmi-levy

Thank you for reaching out through our Community Forums!

A "0x400..." error codes are actually a Microsoft Network error codes that are passed on to Nitro Pro.
Here's how you can interpret the error code 0x400D04C8:

The last four digits above (04C8) are a Windows Error code which should shed light on the nature of the issue. These 4 digits are in hexadecimal format so first you need to convert this to a decimal number using a converter such as the one here: http://www.binaryhexconverter.com/hex-to-decimal-converter

Once you have the number, you can look it up using Microsoft's database of error codes: 
https://msdn.microsoft.com/en-us/library/windows/desktop/ms681381(v=vs.85).aspx 

The error code 0x400D04C8 states the following: 

ERROR_USER_MAPPED_FILE
1224 (0x4C8)
The requested operation cannot be performed on a file with a user-mapped section open.

The error may refer to the file in question being opened by another process on the machine like programs that scan files and it locks the document.
Please try to save the file on a local desktop like 😄 drive. Once saved, copy the file from the local desktop to the original file location.

Kind regards,