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Your website cannot validate my nitro pro 13 serial number for the upgrade to 14


Robert Willis

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Robert Willis

Your website cannot validate my nitro pro 13 serial number for the upgrade to 14.

Just looking to upgrade to the new version.

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  • Official Nitronaut
Reymund Oyong

Greetings @Robert Willis

Thank you for reaching out through our Community Forums!

I have taken the necessary adjustment to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal.
Please access again our Upgrade page and then try to upgrade your serial number. 

Kind regards,

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Taylor McCormick

I am having the same issue as Robert.  I typed in my serial number and get the error below is red.  My serial number is 5049**************. 

We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue

Edited by Reymund Oyong
Hide Serial number
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  • Official Nitronaut
Reymund Oyong

Greetings @Taylor McCormick

Thank you for reaching out through our Community Forums!

I have taken the necessary adjustment to ensure that you can proceed with upgrading your existing license to version 14 through the Upgrade Portal.
Please access again our Upgrade page and then try to upgrade your serial number. 

Kind regards,

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